At SMMGen, customer satisfaction is our top priority. This refund policy outlines conditions for issuing refunds. Once you complete a deposit on smmgen.com, it cannot be reversed, and refunds to your payment method won't be processed. Your balance should be used for website orders. In certain cases, you can request a refund for any remaining balance through your chosen payment gateway. Refunds are processed within 24-72 hours. Note that PayPal and card payments are non-refundable.
✅ Eligibility for Refund
A. Non-Delivery of Service: If a purchased service isn't delivered as promised, you may qualify for a refund.
B. Service Issues: If the service significantly deviates from the description or doesn't meet standards, you can request a refund.
✅ Non-Refundable Circumstances
A. Change of Mind: Refunds are not applicable if you change your mind post-purchase.
B. Misuse or Breach: No refunds for accounts terminated or suspended due to Terms of Service violations.
✅ Partial Refunds
Partial refunds may be approved if:
- A. You've used some, but not all, purchased services.
- B. The delivered service only partially meets the description.
✅ Refund Process
To initiate a refund:
- A. Contact our support team at email@example.com within 10 days of purchase.
- B. Provide a valid reason and necessary evidence.
- C. Our team will review and respond within 10 working days.
✅ Refund Mode
Refunds are issued using the original payment method within 5-10 business days.
✅ Late or Missing Refunds
Check with your bank or credit card company if your expected refund is delayed. If issues persist, contact us at firstname.lastname@example.org.
✅ Changes to Refund Policy
SMMGen reserves the right to modify this policy. Updates will be posted on this page. Users are advised to check for updates regularly.
✅ Contact Us
For inquiries, clarifications, or feedback on this policy, please reach out to us.