Refund Policy

At SMMGen, customer satisfaction is our main focus. Kindly review our Refund Policy for clear instructions on returns and refunds. Your trust is invaluable, and we aim for a positive experience.

✅ Introduction

At SMMGen, customer satisfaction is our top priority. This refund policy outlines conditions for issuing refunds. Once you complete a deposit on, it cannot be reversed, and refunds to your payment method won't be processed. Your balance should be used for website orders. In certain cases, you can request a refund for any remaining balance through your chosen payment gateway. Refunds are processed within 24-72 hours. Note that PayPal and card payments are non-refundable.

✅ Eligibility for Refund

A. Non-Delivery of Service: If a purchased service isn't delivered as promised, you may qualify for a refund.

B. Service Issues: If the service significantly deviates from the description or doesn't meet standards, you can request a refund.

✅ Non-Refundable Circumstances

A. Change of Mind: Refunds are not applicable if you change your mind post-purchase.

B. Misuse or Breach: No refunds for accounts terminated or suspended due to Terms of Service violations.

✅ Partial Refunds

Partial refunds may be approved if:

  • A. You've used some, but not all, purchased services.
  • B. The delivered service only partially meets the description.

✅ Refund Process

To initiate a refund:

  • A. Contact our support team at within 10 days of purchase.
  • B. Provide a valid reason and necessary evidence.
  • C. Our team will review and respond within 10 working days.

✅ Refund Mode

Refunds are issued using the original payment method within 5-10 business days.

✅ Late or Missing Refunds

Check with your bank or credit card company if your expected refund is delayed. If issues persist, contact us at

✅ Changes to Refund Policy

SMMGen reserves the right to modify this policy. Updates will be posted on this page. Users are advised to check for updates regularly.

✅ Contact Us

For inquiries, clarifications, or feedback on this policy, please reach out to us.